Refund policy

Last updated: 2 November 2026

Right of withdrawal: 14 days

You may withdraw from your purchase, without giving any reason, within 14 days of the day you receive your order. This right applies to all products, including items on promotion or on sale.

How to return

1. Send us an email at suporte@toyplanet.pt with your order number and the products you want to return (you may use the withdrawal form, but it is not mandatory). You can also handle everything at our physical store.
2. Return the products within 14 days of that email, to:
Toy Planet · Rua do Cravo, Centro POAO, Loja 42FA · 2135-081 Samora Correia
3. Return shipping costs are borne by the customer. We recommend a tracked shipping service.

Condition of the products

You may open the packaging and examine the product as you would in a shop. If the product is used or handled beyond what is necessary to inspect it, the refund may be reduced by the amount of the loss in value. For example: opened trading card packs, opened surprise boxes or blind boxes, assembled or used items, or damaged collector's boxes.

Refund

We refund the price of the products and the original shipping costs (up to the cost of the cheapest shipping option) within a maximum of 14 days from the date you informed us of your withdrawal, using the same payment method used for the purchase. We may wait until we receive the products, or proof that you have sent them, before issuing the refund. Once issued, the refund may take a few days to appear in your account, depending on your bank.

Defective or incorrect products

All new products come with a 3-year legal guarantee. If you receive a product that is defective, damaged in transit or different from what you ordered, please contact us with your order number and photos. In these cases, shipping costs are on us and you may choose between repair or replacement and, where provided for by law, a price reduction or a refund.

Exceptions

The right of withdrawal does not apply to products made to measure or personalised, or to sealed products that cannot be returned for health protection or hygiene reasons if they have been unsealed after delivery.

Exchanges

To exchange a product, return it and place a new order for the item you want. If you prefer, contact us and we will help you do both at the same time.